Shipping Policy

4. Shipping Policy

Effective date: September 8, 2026

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays ship the next business day.

Shipping methods and delivery (United States)

Delivery estimates begin after your order ships and are not guaranteed. We ship to all 50 US states.

Order tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package through the carrier's website.

International shipping

We currently ship within the United States. International shipping may be available on select items in the future; any duties, taxes, or customs fees are the recipient's responsibility.

Shipping address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address you provided. If a package is returned to us due to an address error, we'll contact you to arrange re-shipment (additional shipping charges may apply).

Lost, delayed, or stolen packages

If your tracking shows delivered but you haven't received your package, contact the carrier first, then email us at [support@sereva.com] within 7 days. We'll help you file a claim or arrange a replacement. Sereva is not responsible for packages stolen after confirmed delivery.

Damaged in transit

If your package arrives damaged, contact us within 7 days of delivery at [support@sereva.com] with photos and your order number. We'll send a replacement or issue a refund.

Shipping restrictions

Some products containing batteries or electronics may be subject to carrier restrictions. We comply with all applicable shipping regulations.

Contact

Sereva
support@sereva.com