Privacy Policy

Privacy Policy

Effective date: September 8, 2026

Sereva we respects your privacy. This policy explains what personal information we collect, how we use it, and your rights. It applies to visitors and customers of our website at sereva.com

Information we collect

  • Information you provide: name, email, shipping and billing address, phone number, and payment details when you place an order, create an account, or sign up for our newsletter.

  • Information collected automatically: IP address, browser type, device information, pages viewed, and referral URLs through cookies and similar technologies.

  • Order information: products purchased, transaction amount, and order history.

We do not collect sensitive personal information such as Social Security numbers, and we do not knowingly collect personal information from children under 16.

How we use your information

  • To process and fulfill orders, including shipping and returns.

  • To communicate with you about your orders, account, and customer support.

  • To send marketing emails (only if you opt in; you can unsubscribe at any time via the link in any email).

  • To improve our Site, products, and services through analytics.

  • To detect and prevent fraud and abuse.

How we share information

We share information only as needed to operate our business:

  • Service providers who help us run the store (e.g., Shopify for ecommerce, payment processors, shipping carriers, and email platforms). These providers process data on our behalf and under contractual obligations.

  • Legal compliance: when required by law, court order, or to protect our rights and the safety of others.

We do not sell your personal information to third parties.

Cookies

We use cookies to remember your cart, preferences, and to understand how visitors use our Site. You can control cookies through your browser settings; disabling them may affect some Site features.

Data retention

We retain your information for as long as your account is active or as needed to fulfill orders, handle returns, and comply with legal obligations. Order records are typically retained for the period required by tax and accounting laws.

Your rights

If you are a California resident (CCPA/CPRA) or an EU/UK resident (GDPR/UK GDPR), you have the right to access, correct, or delete your personal information, and to opt out of certain processing. To exercise these rights, email [support@sereva.com]. We'll respond within 30 days (45 days for California requests).

Security

We use industry-standard measures (including Shopify's secure checkout and SSL encryption) to protect your data. No method of transmission or storage is completely secure, but we work to keep your information safe.

Children

Our Site is not intended for children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy. The "Effective date" above reflects the most recent revision. Material changes will be noted on this page.

Contact

Sereva
support@sereva.com
your business address